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1. General Information
1.1. Zirina Studio (hereinafter, “we”, “our”, or “Zirina Studio”) offers artistic products and services through the website www.zirina-studio.com (hereinafter, the “site” or “web”).
1.2. This document governs the sale of products/services to customers (hereinafter, “you” or “customer/s”) who browse, purchase, or contract through the site.

2. Scope of Application
2.1. These Terms and Conditions (hereinafter, “T&C”) apply to all purchases made on the site, unless otherwise agreed in writing.
2.2. Access to and use of the site implies express and unconditional acceptance of the current version of these T&C.

3. Products and Pricing
3.1. Product features, availability, and prices are shown on the site at all times.
3.2. We reserve the right to change prices or discontinue products at any time. Changes do not affect confirmed orders.
3.3. All prices include VAT, unless otherwise stated.

4. Orders and Confirmation
4.1. To place an order, the customer must select products/services, enter personal data, choose a payment method, and confirm the order.
4.2. Upon confirmation, the customer will receive an email summarizing the order (accepted order).
4.3. The purchase is effective only after full payment is received.

5. Payment
5.1. We offer the following payment methods: credit/debit card, PayPal, bank transfer (if available), Bizum, and others listed on the website.
5.2. Payments are secure and processed through certified gateways. We do not store sensitive card information.

6. Delivery and Shipping
6.1. Shipping conditions (cost, timeframe, delivery areas) are detailed for each product or in the “Shipping” section.
6.2. We will inform the customer by email about the order status.
6.3. We are not responsible for delivery delays caused by third parties or incorrect information provided by the customer.

7. Right of Withdrawal (Consumer Sales)
7.1. If you are a consumer, you have a 14-day withdrawal period without justification, starting from the date of delivery or service acceptance.
7.2. To exercise this right, you must notify us in writing via email at [contact email], providing your order details.
7.3. You must return the product within 14 days of notifying us. Return costs are borne by the customer. This right does not apply to personalized, downloadable, digital products, or services already rendered.

8. Returns and Warranties
8.1. Products come with a 2-year legal warranty from the date of delivery.
8.2. In the event of a defect, please contact us via email with a description and photos of the issue.
8.3. We reserve the right to repair, replace, offer a partial refund, or cancel the sale, depending on the case.

9. Liability and Limitations
9.1. Zirina Studio is not liable for damages arising from misuse or use of the products/services not aligned with their intended purpose.
9.2. We are not responsible for indirect damages, loss of profits, or data loss.

10. Intellectual Property
10.1. All content (images, text, designs, logos) is the property of Zirina Studio or authorized third parties.
10.2. Reproduction, distribution, or modification without prior written permission is strictly prohibited.

11. Personal Data Protection
11.1. We process customer data to manage orders, invoicing, shipping, and customer service in accordance with our Privacy Policy.
11.2. Users may exercise their rights to access, rectify, delete, oppose, restrict, or port their data by contacting us at [contact email].

12. Communication
12.1. All communications will be primarily via email.
12.2. For in-person consultations, address and office hours are available in the “Contact” section of the site.

13. Changes to the Terms
13.1. We reserve the right to update or modify these T&C.
13.2. New versions will be published on the website and will take effect on the specified date.
13.3. Purchases made before the new version will remain subject to the conditions in force at the time of purchase.

14. Governing Law and Jurisdiction
14.1. These conditions are governed by Spanish law.
14.2. Any dispute shall be submitted to the courts of the consumer’s place of residence, or, for non-consumers, to the courts of Cáceres (Spain).